Messages are received with no content or contain the disclaimer only

Symptoms

Messages are received with no content or contain the disclaimer only.

Cause

The most common cause to this issue is that the disclaimer configuration does not contain the {Original Email} field or a combination of the {Reply Separator} and {Original Email Below Reply Separator} fields.

Resolution

Ensure your disclaimer layout contains either the {Original Email} field or a combination of the {Reply Separator} and {Original Email Below Reply Separator} fields.
These fields can be found in the {field} drop down menu on the tool bar of the disclaimer editor.


Using the {Original Email} field will ensure the disclaimer is applied at the bottom of each message.



Using a combination of the {Original Email Below Reply Separator}, {Reply Separator} and {Original Email Below Reply Separator} fields will ensure the disclaimer is applied before the previous message.